James M
TAYLORVILLE, IL | 2024 Chevrolet TraverseAugust 9, 2025
Always happy with your service.
Response from Friendly Chevrolet
August 10, 2025We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
William H
PITTSFIELD, IL | 2025 Chevrolet Silverado 2500 HDJune 17, 2025
1 1/2 hrs to change oil and rotate tires.was done in 1 hr but lady at desk couldn’t find George for 30 minutes to get paper work. Then they parked truck at far end of lot when finished. I HAD A BROKEN LEG so bad deal. My son was going to trade trucks up there but not anymore. We will never be back.
Response from Friendly Chevrolet
June 18, 2025It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Frankie K
SPRINGFIELD, IL | 2024 Chevrolet TraxMay 27, 2025
Everything was good. Amanda & Mike are very friendly.
Response from Friendly Chevrolet
May 28, 2025Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day!
Michael C
CHATHAM, IL | 2025 Chevrolet Silverado 1500May 19, 2025
Everything went as expected in a very timely manner
Response from Friendly Chevrolet
May 20, 2025Hi, we're so happy we were able to help you out! Thank you again for choosing Friendly Chevrolet, INC. and we hope to see you again soon!
William J
LINCOLN, IL | 2025 Chevrolet Silverado 1500April 25, 2025
great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Friendly Chevrolet
April 26, 2025Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Leanne L
KENNEY, IL | 2025 Chevrolet EquinoxApril 1, 2025
Very pleased driving my new car off the lot. Everyone was pleasant and knowledgeable.
Response from Friendly Chevrolet
April 2, 2025Congratulations on your new car! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Friendly Chevrolet, INC. and we hope to see you again soon!
Thomas L
SPRINGFIELD, IL | 2019 Chevrolet TraverseFebruary 27, 2025
Service personnel were good listeners and attentive to our problem. Very helpful in sorting out what was covered by warranty and/or extended service contracts.
Response from Friendly Chevrolet
February 28, 2025Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
Beverly H
SPRINGFIELD, IL | 2025 Chevrolet EquinoxFebruary 7, 2025
I was able to review the in-stock Equinox models online and make an appointment to test drive the car. Gary Pate was the ideal salesman, orienting me to the vehicle, answering questions, being patient. He was not high-pressure and treated me with respect. I feel that that I was given a fair trade in as well as purchase price. I love the car!
Response from Friendly Chevrolet
February 8, 2025Hi, Beverly! Thanks for your praise and kind comments about our staff. We hope to be of service to you again in the future. We hope you have a great day!
Steven L
TROY, IL | 2025 Chevrolet MalibuFebruary 4, 2025
We were treated well. The one piece that is confusing is the way the extended warranty is shown as part of the monthly payment versus a total. Showing both helps.
Response from Friendly Chevrolet
February 5, 2025Thank you for your feedback! We’re glad to hear that you were treated well during your experience. I understand that the way the extended warranty is presented in the monthly payments can be confusing. We appreciate your suggestion to display both the total and the monthly breakdown, as it can definitely help with clarity. We’ll take this into consideration as we continually work to improve our services. If you have any other questions or concerns, please feel free to reach out!
Nick Z
SPRINGFIELD, IL | 2024 Chevrolet Silverado 2500 HDJanuary 30, 2025
Went in to have oil change and a recall on truck computer updated. When I got in my truck oil life hadn’t been reset, no oil sticker in window. Also, had a service driver assist light on the dash. Went on to get service advisor he fixed the oil life and sticker but didn’t seem concerned about the service assist light. Said come back if it stays on. So now I have to schedule an appointment and waste my time because they couldn’t just fix what they broke while in for service. I shouldn’t be inconvenienced because of laziness. Shouldn’t have had to go back in and request oil life be reset and a sticker put in window. Makes me question whether my oil was actually changed.
Response from Friendly Chevrolet
February 4, 2025Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
