Mitchell T
SPRINGFIELD, IL | 2023 Chevrolet CorvetteMarch 3, 2023
The dealer let me know what time my car would be ready for pick up. But then the day before pick up they left my car outside in the storm to let it get dirty. They should’ve let me know the earlier time that I could’ve picked up my car and not let us sit out in that stormy dirty weather.
Response from FRIENDLY CHEVROLET, INC.
March 9, 2023Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
Alesia P
SPRINGFIELD, IL | 2023 Chevrolet EquinoxMarch 2, 2023
Knowledgeable, professional and kind
Response from FRIENDLY CHEVROLET, INC.
March 5, 2023Thank you for taking the time to share your experience & feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Deborah K
SPRINGFIELD, IL | 2018 Chevrolet 1500 SilveradoFebruary 17, 2023
Since being in on 2/15 for oil change and cabin filter replacement, my truck wouldn't start on the 16th to go to work. Husband took me to work. Took it to Rexx battery in the 17th for new battery as thought that was issue since truck over 4 years old. New battery and less than 2 hours later, BRAND NEW BATTERY DEAD. I think Friendly did something to short something out and it's draining the battery. Called service department and didn't get call back yet. Taking back to Rexx on the 18th and Monday will contact Chevy again.
Response from FRIENDLY CHEVROLET, INC.
February 21, 2023We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
Rebecca R
SPRINGFIELD, IL | 2022 Chevrolet TrailblazerFebruary 3, 2023
Never had a great experience at LM Ford with my Jeep. I was prepared for anything but pleasantly surprised. I was in and out in an hour like they told me. No issues. Plus a free car wash which in the winter my car needed. Impressed.
Response from FRIENDLY CHEVROLET, INC.
February 4, 2023Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
Douglas K
SPRINGFIELD, IL | 2022 Chevrolet ColoradoJanuary 17, 2023
Great service. Got my 1st oil change and tire rotation on my new Colorado. Great experience. Service manager kept me informed on ProRes along the way. Thanks you!
Response from FRIENDLY CHEVROLET, INC.
January 18, 2023Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
Melanie M
DAWSON, IL | 2023 Chevrolet BlazerJanuary 6, 2023
Paul Walsh was very pleasant, knowledgeable, helpful and patient - a true asset to Friendly and the GM family! Every single person I came into contact with was friendly, helpful and attentive to my needs!
Response from FRIENDLY CHEVROLET, INC.
January 7, 2023Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and look forward to working with you again.
Pamela C
ROCHESTER, IL | 2022 Chevrolet EquinoxDecember 1, 2022
Only problem I had was they told me there was a shuttle to take me to work. Only reason I agreed on time. I finally called a friend. And I was late for work. Also I had my oil changed and I got charged for 8 quarts of oil. My vehicle does not hold that much. Cost $90 to change my oil. I won’t be back. I’ll find someone else.
Response from FRIENDLY CHEVROLET, INC.
December 1, 2022Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Andrew L
PAWNEE, IL | 2019 Chevrolet EquinoxNovember 2, 2022
John was great at keeping me updated with the repairs.
Response from FRIENDLY CHEVROLET, INC.
November 4, 2022Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Ronald K
SPRINGFIELD, IL | 2017 Chevrolet MalibuOctober 22, 2022
Everything was OK.
Response from FRIENDLY CHEVROLET, INC.
October 25, 2022Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
Ayana T
SPRINGFIELD, IL | 2022 Chevrolet EquinoxOctober 20, 2022
I was scheduled for an oil change for my Chevy Sonic and ran into Derik the salesman there and he helped me upgrade from the Sonic to a Chevy Equinox. I was not expecting to get a new truck that day. Happy Derik was there to assist. He’s awesome! Allen in finance is too! Thank you! :)
Response from FRIENDLY CHEVROLET, INC.
October 23, 2022Congratulations on your new vehicle! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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